Legal & Policies
The rules we work by.
Fourteen documents in three groups. Plain language where possible, exact terms where it matters. Questions about any of them: info@mazelgrandhms.com.
Legal
The agreements that govern our services.
What you accept when you use the website and buy reports from Mazel Grand HMS.
Privacy PolicyHow we collect, use, store, and protect personal data — and the rights you have over it.→Terms & ConditionsThe general terms that govern the services Mazel Grand HMS provides.→Acceptable UseWhat our services may and may not be used for.→Refund PolicyWhen and how refunds are issued.→Cookie PolicyWhat this website stores — and what it deliberately does not.→Purchase ConditionsHow quotes, orders, invoices, and renewals work.→
Compliance
How we hold ourselves accountable.
Our compliance framework, client verification, and the standards we require from suppliers.
Security & Policies
How we protect data and handle concerns.
Security practices, ephemeral data access, safe reporting channels, and service levels.
Responsible DisclosureHow to report a security vulnerability to us.→Security & Ephemeral Access PolicyHow we protect client data — and why we hold it only as long as needed.→Speak-Up PolicyHow to raise concerns safely — and what happens next.→SLA & WarrantyResponse times, delivery timelines, and our quality warranty.→